{"id":2437,"date":"2013-11-21T23:42:16","date_gmt":"2013-11-21T23:42:16","guid":{"rendered":"http:\/\/mifos.wpengine.com\/?page_id=2437"},"modified":"2014-06-17T16:47:49","modified_gmt":"2014-06-18T00:47:49","slug":"support","status":"publish","type":"page","link":"https:\/\/payments.mifos.org\/resources\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class='flex_column av-av_one_half-2a9015ff38129c418a3f2eafba3e9512 av_one_half  avia-builder-el-0  el_before_av_one_half  avia-builder-el-first  first flex_column_div '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-11ad071ae9bac726b70ab75b6cac5018\">\n#top .av-special-heading.av-av_heading-11ad071ae9bac726b70ab75b6cac5018{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-11ad071ae9bac726b70ab75b6cac5018 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-11ad071ae9bac726b70ab75b6cac5018 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-11ad071ae9bac726b70ab75b6cac5018 av-special-heading-h3  avia-builder-el-1  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Self-Support<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-av_textblock-b6887cbce7b7a52df89a4df72cab2706'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"color: #000000;\">Stuck? Got a question? Need help? This page outlines the various areas on the site to assist you. But if you don&#8217;t know where to begin to look for an answer, follow these simple tips.<\/p>\n<ol style=\"color: #000000;\">\n<li><strong>Search\u00a0<\/strong><strong>Google &#8211;\u00a0<\/strong>This is how you cast the widest net. \u00a0If your problem has been discussed before, written about, or reported as an issue, chances are you&#8217;ll find it on Google.\u00a0All our documentation, issues, chat logs, mailing list conversations, and activity regarding Mifos\u00a0is indexed and publicly searchable.<\/li>\n<li><strong>Search payments.mifos.org\u00a0<\/strong>&#8211; If you don&#8217;t need to search mailing list conversations, issue tracker etc &#8211; you can search through documentation on payments.mifos.org.<\/li>\n<li><strong>Browse through documentation.<\/strong>\u00a0Our docs, functional specs, FAQs are all organized by topic area. \u00a0You might be able to find your answer here if your search didn&#8217;t uncover it.<\/li>\n<li><strong>Ask a Question:<\/strong>\u00a0Still stuck? \u00a0Ask a question. You can post a question on our\u00a0<a style=\"color: #58b4df;\" href=\"http:\/\/mifos.wpengine.com\/community\/communications\" data-cke-saved-href=\"http:\/\/mifos.wpengine.com\/community\/communications\">mailing lists<\/a>, ask it in the\u00a0<a style=\"color: #58b4df;\" href=\"http:\/\/mifos.wpengine.com\/community\/communications\/mifos-irc\" data-cke-saved-href=\"http:\/\/mifos.wpengine.com\/community\/communications\/mifos-irc\">Mifos chatroom<\/a>, or ask a member of your local community in a regional user group.<\/li>\n<\/ol>\n<\/div><\/section><\/div>\n<div class='flex_column av-av_one_half-f78fb3c186c5ceb3cf0bf54353219056 av_one_half  avia-builder-el-3  el_after_av_one_half  avia-builder-el-last  flex_column_div '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-171866c4be459aae08a92ee904403894\">\n#top .av-special-heading.av-av_heading-171866c4be459aae08a92ee904403894{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-171866c4be459aae08a92ee904403894 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-171866c4be459aae08a92ee904403894 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-171866c4be459aae08a92ee904403894 av-special-heading-h3  avia-builder-el-4  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Local Support<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-av_textblock-b6887cbce7b7a52df89a4df72cab2706'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"color: #000000;\">Deploying Mifos, an enterprise-level business application, requires both strong project management and technical implementation skills. \u00a0MFIs without these skillsets in-house should seek to work with a local Mifos Partner\u00a0When seeking out a Mifos Partner, you should look for the following:<\/p>\n<ul style=\"color: #000000;\" type=\"square\">\n<li>Someone to implement the software. In addition to setting up the system and configuring it for your organization, this person or technology firm will help to optimize your business processes, manage the migration of data from your old system, as well as train your staff in using Mifos.<\/li>\n<\/ul>\n<ul style=\"color: #000000;\" type=\"square\">\n<li>If you\u2019ve determined that you need to add to or modify features in the core platform or via the API, you\u2019ll want to select a partner with software development skills to write the code and contribute it back to the community.\u00a0.<\/li>\n<\/ul>\n<ul style=\"color: #000000;\" type=\"square\">\n<li>Once the software is deployed either on-site or hosted externally or in the cloud, you\u2019ll need someone to act as a Mifos system administrator and provide ongoing technical support.<\/li>\n<\/ul>\n<p style=\"color: #000000;\">It\u2019s possible that IT personnel within your organization can fulfill one or more of these roles, or that the same vendor can fulfill more than one role.<\/p>\n<h3 style=\"color: #000000;\">Find a Partner<\/h3>\n<p style=\"color: #000000;\"><strong style=\"color: #444444;\"><script type=\"text\/javascript\">var SABAI = SABAI || {}; SABAI.isRTL =  false; SABAI.domain = \".mifos.org\"; SABAI.path = \"\/\";<\/script>\n<script type=\"text\/javascript\">\njQuery(document).ready(function($) {\nSABAI.init($(\"#sabai-embed-wordpress-shortcode-1\"));\n});\n<\/script>\n<div id=\"sabai-embed-wordpress-shortcode-1\" class=\"sabai sabai-embed\"><div class=\"sabai-directory-search sabai-clearfix\">\n    <form method=\"get\" action=\"https:\/\/payments.mifos.org\/directory\" class=\"sabai-search\">\n        <div class=\"sabai-row\">\n            <div class=\"sabai-col-sm-4 sabai-directory-search-keyword\">\n                <input name=\"keywords\" type=\"text\" value=\"\" placeholder=\"Search...\" \/>\n            <\/div>\n            <div class=\"sabai-col-sm-4 sabai-directory-search-location\">\n                <input name=\"address\" type=\"text\" value=\"\" placeholder=\"Enter a location\" style=\"padding-right:20px;\" \/>\n                <span class=\"sabai-directory-search-radius-trigger\"><i class=\"fa fa-gear\"><\/i><\/span>\n                <input type=\"hidden\" name=\"directory_radius\" value=\"0\" \/>\n                <input type=\"hidden\" name=\"center\" \/>\n                <input type=\"hidden\" name=\"address_type\" value=\"\" \/>\n            <\/div>\n            <div class=\"sabai-col-sm-3 sabai-directory-search-category\">\n                <select name=\"category\" class=\"sabai-pull-right\">\n<option value=\"0\">Select category<\/option>\n<option value=\"7\">Bronze (14)<\/option>\n<option value=\"8\">Contributor (24)<\/option>\n<option value=\"5\">Gold (13)<\/option>\n<option value=\"6\">Silver (5)<\/option>\n<option value=\"1\">Type of Partner (37)<\/option>\n<option value=\"2\">-Deployment Partner (27)<\/option>\n<option value=\"3\">-Platform Solution Provider (17)<\/option>\n<\/select>         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